Privacy Policy

Privacy Policy

Introduction

Welcome to https://cheap-peanuts-for-wild-birds.feedersandmore.co.uk (hereinafter referred to as “we,” “us,” or “the Company”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://cheap-peanuts-for-wild-birds.feedersandmore.co.uk
  2. Any applications, software, or services offered through our platform
  3. Interactions between users and our team via email, phone, text messages, or other communication channels
  4. Data collected from visitors to our websites linked to this Privacy Policy

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy governs your personal data when:

  1. You create an account and use our applications or services as an authorized user
  2. You visit our website(s) and engage with its content, including making purchases
  3. We communicate with you via email, phone calls, text messages (SMS), or other channels for marketing, transactional, or customer support purposes

Personal Data Collection

We collect several categories of personal data to enhance your experience and provide tailored services:

  1. Account Information: Details related to your user account creation and management, such as your username, email address, and password hash.
  2. Payment Information: Data needed for processing transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Records of financial transactions, purchase history, and banking details (if stored on our secure systems).
  4. Purchase Information: Items you buy from us, quantities, order dates, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to facilitate communication with your device.
  6. Location Data: Geolocation data provided by your browser or device when using our location-based services or checking into stores.
  7. Feedback: Comments, reviews, and ratings you share with us to improve our products and services.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from those platforms (e.g., name, profile picture, and friend/follower lists).
  9. Product Information: Details about the products you view or purchase on our site, such as product preferences and customization options.

We gather this information through various means, including direct user input, automated tracking technologies (like cookies), and third-party data providers who work with us to enhance our services.

Cookies and Similar Technologies

We use cookies and similar technologies for several reasons:

  1. Strictly Necessary: These ensure the basic functionality of our website, such as allowing you to log in and navigate through pages.
  2. Preferences: Cookies store your preferences, such as language settings and display options.
  3. Analytics: We employ analytics cookies to gather information about how visitors use our site, helping us improve its performance and content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Data Retention and Deletion

The duration for which we retain your personal data depends on the purpose for its collection and processing:

  1. We keep account information as long as you maintain an active account or until you request its deletion.
  2. Transaction-related data is retained for financial record-keeping and tax purposes, typically for a period of 7 years.
  3. Analytics and performance data are used for internal analysis and may be stored indefinitely, but in an aggregated and anonymized form.
  4. We delete or anonymize personal data when it is no longer necessary for the purpose it was collected or as required by applicable laws.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption: We use encryption protocols for data in transit and at rest to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who assist in processing data on our behalf, ensuring they adhere to strict security standards.
  3. Access Controls: Our systems have access controls to limit employee access to personal data to those who require it for their job functions.
  4. Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under 18 years of age. If you believe we have collected such data by mistake, please contact us using the details provided in this policy, and we will take immediate steps to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to correct or update inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to legal exceptions.
  4. Restriction: The right to restrict the processing of your personal data in certain circumstances.
  5. Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for specific purposes (e.g., marketing or profiling).
  7. Non-Discrimination: The right to be free from discrimination when exercising your data subject rights.
  8. Data Portability: In certain jurisdictions, you may have the right to receive your personal data in a machine-readable format and transfer it to another service provider.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request within the legally required time frame.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or our data practices:

  • Email: [email protected]
  • Mail: Privacy Team, Feeders & More, 1234 Main Street, Suite 500, City, State, ZIP Code